Returns and Refund Policy

At RVContainerCo, we are committed to your satisfaction. If you are not completely happy with your purchase, we’re here to help. This policy outlines the conditions and process for returns and refunds.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be returned in its original packaging.
  • The return request must be initiated within 14 days of delivery.

Note: Customized or modified shipping containers are not eligible for returns unless they arrive damaged or defective.

2. Non-Returnable Items

The following items cannot be returned:

  • Items sold as-is or on clearance.
  • Custom-built RV trailers or modified shipping containers.
  • Items damaged due to misuse or negligence.

3. Return Process

  1. Contact Us: Email our support team at returns@rvcontainerco.com or call us at +1 (213) 609-4474 to initiate a return.
  2. Provide Details: Include your order number, proof of purchase, and photos of the item (if applicable).
  3. Approval: Once approved, we will provide instructions on how to ship the item back.
  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

4. Refund Policy

  • Refunds will be processed once the returned item is received and inspected.
  • Refunds will be issued to the original payment method.
  • Please allow 5-10 business days for the refund to appear in your account.

5. Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

  1. Notify us within 48 hours of delivery.
  2. Provide photos of the damage and a description of the issue.
  3. We will arrange for a replacement or a full refund, including shipping costs.

6. Exchanges

Exchanges are allowed for eligible items. Contact our support team to discuss exchange options and availability.

7. Cancellations

Orders can be canceled before they are shipped. If your order has already been shipped, please follow the return process.

8. Contact Us

If you have any questions about our Returns and Refund Policy, please reach out to us:

RVContainerCo – Your Satisfaction is Our Priority.